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Completion of a booking implies acceptance and understanding of the terms and conditions listed below.
To cancel your hotel booking, direct contact must be made with the hotel in question BY 2PM LOCAL TIME THE DAY PIROR ARRIVAL. Failure to do so will result in the first night’s accommodation being charged. Any deposit or booking fees that have already been processed are also non-refundable.
In the event of a guests non-arrival (no-show), the first night’s accommodation charge will be applied to the credit card that was used to guarantee the booking or billed backed to the company where credit facilities are established.
Check in: from 2pm on day of arrival;
Check out: by 12 noon on day of departure (late check outs will incur additional charges on departure).
Child rates apply to children 2-12 years when sharing with adults. Infants under 2 years stay free of charge. Cots are available on request but cannot be guaranteed.
Please contact the hotel directly to request a smoking/non-smoking or adapted room. All room types are subject to availability and therefore cannot be guaranteed.
Any special instructions you have submitted with your booking should relate to your reservation and are likely to be addressed on the day of your arrival. If you have any more pressing requests we would suggest you contact the hotel directly by email or phone.
Bookings of 10 rooms or more: We reserve the right to request a deposit on bookings of 10 rooms or more and further terms & conditions may apply, for further details please contact the hotel directly.
Clayton Hotels may change any aspect of this site or its content, including the availability of any suppliers, features, information, or other content, at any time and without notice. The information and prices on this site are not ‘live’ and are updated periodically. While every effort is made to ensure the accuracy of all information and prices, regrettably, errors do occasionally occur. Where a price or information is posted on the website incorrectly due to a technical or human error, we shall not be bound by such price. The prices and any discounts shown on this site are applicable to claytonhotels.com only and may vary from the prices offered for the same service through alternative sales channels.