Airport Parking Frequently Asked Questions

Park and Fly customers should log in using “Manage my Booking“. You will require your invoice number and email address in order to access your booking. For cancellations within 24 hours please send an email to carparking.dublinairport@Claytonhotels.com

Park Stay and Fly customers should send an email to carparking.dublinairport@Claytonhotels.com

Cancellations up to 24 hours before your pre-booked arrival time will incur a cancellation fee of €10 Euro.
Cancellations within 24 hours before your pre-booked arrival time will incur a cancellation fee of 18 Euro (Or total car parking fee if the amount is less than 18 Euro).

Park and Fly customers should log in using “Manage my Booking” Link on Clayton Hotel Dublin Airport website. Bookings can be amended up to 6 hours from their booked arrival time. You will require your invoice number and email address in order to access your pre-booking. Park Stay and Fly customers should send an e-mail to carparking.dublinairport@Claytonhotels.com at least 24 hours before their arrival time. Should you decide to extend your on-line booking this will be treated as a new booking. The prices charged for the new booking will be based on spaces and products available at that point in time and may not include the same prices as offered when the initial booking was made.

Please bring the following with you to in order to ensure your online booking is recognised:

• Take the same car whose licence plate details you provided when making the booking
• Bring the same credit or debit card used to make the booking
• Confirmation email if booked through an agent.

Drive to Clayton Hotel Dublin Airport. Stop at the entry barrier. The system will read your vehicle licence plate and once it matches the licence plate details provided in your online booking the barrier will automatically rise. In the event that the barrier does not rise please take a ticket and visit reception.

*If booked through an agent, please follow the instructions in your confirmation email.*

On Entry: If our License Plate Recognition cameras do not pick up your car registration, simply just press the button on the barriers to take a ticket and gain entry. Drive into the car park and follow signs to the underground or surface car park.

On Exit: Although your licence plate may not have been recognised at the entry, it may still be recognised at the exit. However, if the License Plate Recognition cameras do not let you out automatically, please visit reception with your confirmation and we will validate your ticket for you to exit.

Please Note: Due to the new GDPR that has come into effect this year, we are no longer authorised to use Credit/Debit Cards as a method of identification for pre-bookings. Please DO NOT enter your card into the barrier or this will run the risk of being double charged.

Your pre-booking may still be charged to your card account. Queries in relation to your payment can be made in writing to: Car Park Manager, Clayton Hotel Dublin Airport, N32 Junction, Stochole Lane, Swords, Co. Dublin or via email to ppope@claytonhotels.com with the following detail enclosed:

• Arrival date & time
• Departure date & time
• Fee charged
• Car registration number used to make the booking
• Daytime telephone number

On completion of the booking process you will:

• Receive your booking confirmation notice while you are still online
• Receive an email confirmation at the email address you provided when making the online booking
• These confirmations set out the details of your booking.

Please repeat the process from the beginning and ensure that you have followed the procedures set out. The system will prompt you in the case of some errors. The system will advise if pre-booked parking is available on your selected dates.

In the payment details section ensure that you have clicked on the box opposite ‘I have read and accept the Terms & Conditions’ to confirm that you have read, understood and agreed to be bound by the terms and conditions.

Yes, you may use the same card for multiple bookings providing none of the booking periods overlap. You must not use the same card for multiple reservations when bookings overlap.

The system will accept pre-bookings up to 4 hours prior to the expected time of arrival at the selected car park.

VISA or MasterCard

Step 1: Log on to the www.claytonhoteldublinairport.com website and follow the links to the Parking and Online Booking pages.
Step 2: Insert your date and time of arrival at the car park and your date and time of departure from the car park into the boxes provided.
Step 3: Click on the “Book Now” button.
Step 4: The system will check parking availability for the dates and times specified by you and, if parking is available, will calculate the duration of your expected stay and display the applicable parking fee.
Step 5: If the car park, dates, times and parking fee displayed are correct click on the “Book” button in the box specific to your car park of choice in order to proceed with your booking. Otherwise click on “Previous” button to return to the “Parking details” page.
Step 6: Complete the “Personal Details” section by inserting the required information into the boxes provided. You will be required to enter the licence plate details of the vehicle you will bring to the car park e.g.01D12345 (Ireland) GAZ12345 (Northern Ireland)
Please ensure:
That the licence plate details you enter are those of the actual car you will use on the day. That the licence plate details are correct.
Step 7: Complete the “Payment Details” section by inserting the required information into the boxes provided. Please ensure that the details you provide are correct.
Step 8. Click on the “Terms and Conditions” link and read carefully the document presented. Confirm that you have read the terms and conditions and that you agree to be bound by them by clicking on the box opposite ‘I have read and accept the Terms and conditions’.
Step 9: The system will validate your card details and once approval is received, will automatically issue a formal booking confirmation while you are still online. You should print and retain a copy of this booking confirmation as it includes details of your booking.

In this case the booking has not been completed successfully and the process should be carefully repeated. If you completed the online process successfully but did not receive an email confirmation please ensure that your virus checker is not blocking certain emails or classifying the email as spam.
Please make sure to write down your booking reference number. Using this number you can check your booking online anytime before you travel and can amend or cancel the booking at anytime up to 4 hours before your planned arrival time at the car park.

To ensure that you are trading in a secure environment, Clayton Hotel Dublin Airport has contracted the services of Advam. Advam is the leading provider of integrated global card services for private enterprise and government agencies in Australia and around the globe. Advam is a Tier 1 payment processor which adheres to the most stringent of industry accreditations including Level 1 PCI DSS compliance, EMV certification and ISO 9001 accreditation. When you enter your payment details online, you will notice that you will are using a secure site which uses 1024 bit tunnelling encryption to protect your information during transmission. Every transaction processed through Advam’s payment switch is protected by the latest in encryption technology and a combination of state of the art firewalls and intrusion detection systems guard every point of ingress and egress on the Advam network.

In order to identify your booking the system depends on you using the car with the licence plate details provided when making the booking online. If you attempt to enter the pre-booked car park with a different car to that provided during the booking process the system will prompt you to insert a credit or debit card or take a ticket. If you are arriving in a different vehicle to the one you originally pre-booked simply take a ticket and enter the carpark. Your booking is still valid so just bring the ticket to reception where we can locate your booking and validate this for you.

Clayton Hotel Dublin Airport car park accommodates standard family cars, SUVs etc are subject to height restrictions in underground car parks is 2 meters. Underground does not accommodate large commercial vehicles or vehicles with trailers attached.

Please email carparking.dublinairport@Claytonhotels.com well in advance of your planned travel date. Email enquiries are responded to during normal working hours – Monday to Friday 08:30 to 17:00 hours.

The system will recognise your pre-booking up to two hours in advance of your expected time of arrival and up to 12 hours following your expected time of arrival.
For example, if you booked to arrive at 10am the system will recognise your booking and allow you to enter the car park at anytime between 8am and 10pm on the pre-booked arrival day.

Once your car licence plate or card is detected exiting the car park your pre-booking will be treated as being complete.
Should you re-enter the car park this will be treated as the start of a new drive up transaction. Standard car park tariffs will then apply.
If you re-enter the car park:
Press the button and take a ticket:
Should you press the button for a ticket on your return to Dublin Airport and before returning to your car bring ticket to reception along with you parking confirmation so they can ensure your ticket is validated. If a ticket is not validated the system will charge the appropriate tariff.

Queries in relation to your payment can be made in writing to: Car Park Manager, Clayton Hotel Dublin Airport, or via email to carparking.dublinairport@Claytonhotels.com with the following detail enclosed:

Arrival date & time
Departure date & time
Fee charged
Car registration number used to make the booking
Daytime telephone number

*If booked through an agent, please follow the instructions in your confirmation email.*

The shuttle bus service operates every 25-30 minutes, 24 hours a day.

The pre-booking system only requires your card in the event it fails to recognise your booking via your car licence plate.

If, at the car park entry, the system failed to recognise your licence plate and you had to use your lost card to gain entry to the car park then on your return to Dublin Airport and before returning to your car please contact the car park office via the intercom on any of the pay stations by pressing the (i) button. Alternatively, You can also contact our front office team at the Hotel reception.

Before leaving your vehicle you must ensure that it is locked and its contents are secured. For information on the car park terms and conditions click here.

Please see the standard terms and conditions as set out on the pre-booking pages of the website and also the disclaimer notices prominently positioned at the entrance to the car parks.

If your licence plate gets damaged or obscured by dirt after you enter the pre-booked car park your vehicle may not be recognised at the exit barrier when you leave. In this case please have the same credit or debit card used to make the online booking available and insert it into the terminal at the car park exit. The barrier will then rise and you may leave the car park.