Our Changes


As the world reopens we are delighted to welcome guests back to our hotels. When you stay with us there may be some changes but you can always expect the same, warm welcome and friendly service Clayton Hotels are renowned for.

In the interest of our staff and guest safety & in line with Government Guidelines all guests are encouraged to wear a face mask when in the hotel public areas.

Government Restrictions in Ireland

Can I still stay at a hotel?

  • We are delighted to welcome all guests from within Ireland back to our hotels following government guidelines and protective procedures.

We recommend that all government guidelines are followed. See full information here.

Travelling from outside Ireland:

If you are arriving into Ireland from another country, we ask that all guests follow all public health and government guidelines. Please refer to www.gov.ie for further information. Dalata Hotel Group will take the necessary measures as outlined in the Government guidelines to protect the welfare and safety of all guests and team members.

Change of date: Should wish to change your booking date, you can amend your reservations online or direct with the hotel.

Cancellations: Should wish to cancel your booking please cancel your reservation online or direct with the hotel, no cancellation fees will apply.

Government Restrictions in Northern Ireland

Can I still stay at a hotel?:

  • Clayton Hotel Belfast is open to all guests following government guidelines and protective procedures.

We recommend that all government guidelines are followed. See full information here.

Travelling from outside Northern Ireland:

If you are arriving into Northern Ireland from another country, we ask that all guests follow all public health and government guidelines, please refer to www.nidirect.gov.uk for further information and for countries that are exempt. Dalata hotel group will take the necessary measures as outlined in the Government guidelines to protect the welfare and safety of all guests and team members.

Change of date: Should wish to change your booking date,  you can amend your reservations online or direct with the hotel.

Cancellations: Should wish to cancel your booking please cancel your reservation online or direct with the hotel, no cancellation fees will apply.

Government Restrictions in the UK

Can I still stay at a hotel?:

  • Our hotels are open following all government guidelines and protective procedures.

We recommend that all government guidelines are followed. See full information here.

For information on government guidelines for Wales please see information here.

Travelling from outside the UK:

If you are arriving into the UK from another country, we ask that all guests follow all public health and government guidelines relevant to the status of the country travelling from, please refer to www.gov.uk for further information and for countries that are exempt. Dalata hotel group will take the necessary measures as outlined in the Government guidelines to protect the welfare and safety of all guests and team members.

Change of date: Should wish to change your booking date,  you can amend your reservations online or direct with the hotel.

Cancellations: Should wish to cancel your booking please cancel your reservation online or direct with the hotel, no cancellation fees will apply.

Restaurants & Bars

Our hotel bars & restaurants are open fully in compliance with government guidelines Tables can be booked for a maximum of 15 people including 10 people over the age of 18. Room service is also available and outside dining is also available at selected locations.

  • All restaurants and lounges setup with sufficient space between tables to allow physical distancing.
  • Breakfast buffets and/or table service are in operation.
  • All food and drink orders will be taken at your table.
  • ‘Click and collect’ and increased in-room dining options available.
  • We encourage cashless or contactless payments in restaurants, lounges and Red Bean Roastery coffee docks.

Guest Health & Safety

We continue to maintain the highest standards in hygiene across our business. In order to minimise the risk and prevent the spread of COVID-19, we have implemented strict hygiene procedures. These procedures have been developed in conjunction with direction from the HSE (Ireland), NHS (UK) & World Health Organisation and include:

  • Daily hotel team briefings to ensure enhanced operational protocols.
  • New operational measures across all departments.
  • Increased frequency of cleaning in all areas & an additional sterilisation process.
  • Covid Compliance Officers in all hotels.
  • Provision of alcohol-based sanitisers throughout our hotels.

Flexible Booking Changes 

We offer a flexible booking policy on all standard rates and we are making necessary adjustments to our individual booking policies to give you extra peace of mind.

Please see the relevant hotel website to amend your bookings and if you have booked through a third party please contact them directly for assistance at this time.

Hotel Services

We continue to take guidance from the HSE (Ireland), NHS (UK) on any further recommended restrictions. Changes to our services include:

  • Online check-in and online check-out for contactless experience.
  • Detailed pre-stay email and welcome information.
  • Rooms are sprayed clean with seal attached to door to ensure room has not been accessed (hotels in Britain only) since being thoroughly cleaned.
  • Touch point cleaning, extra disinfection of high touch areas including door handles, light switches, sockets and remote control.
  • De-clutter in-room amenities including guest directory, paper and pens.
  • Room charge option for meals and drinks in our restaurants, room service and click & collect services.

Swimming Pools & Gyms

All of our Club Vitae leisure centres with gym and swimming pool are open.

To ensure guests can safely socially distance whilst swimming or working out numbers may be limited. Due to government regulations, gym & pool visits MUST be booked in advance and you will be able to book online through our guest services platform. This can be booked in advance of your stay by using the link which will be sent in your pre-arrival email, or you can book once you arrive at the hotel through our online guest services platform. We encourage you to change in your room, additional towels are available with lockers and drying areas provided.

Our hotel leisure centres are thoroughly sanitised throughout the day and our teams strictly adhere to social distancing guidelines.

Family Activities

Clayton Hotel Galway, Clayton Hotel Liffey Valley, Clayton Hotel Sligo and Clayton Whites of Wexford have a range of complimentary family activities available to keep you entertained during your stay. All of our activities are designed in keeping with social distancing guidelines while still providing a fun place to stay for all the family. Please contact hotel reception during your stay for more information.

Last updated: 22nd October 2021.

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