FREQUENTLY ASKEDQUESTIONS

Clayton Hotel Bristol City is located in the heart of the old city. We are just a short walk from the harbourside, business districts and shopping quarter.

Our address is 35-37 Broad Street, Bristol, BS1 2EQ. Visit our location page for details on how to get to us.

There are many car parks located within a short distance of the hotel.

Some of these include NCP Rupert Street, NCP Nelson Steet and the Galleries.

For more information on parking options whilst in Bristol click here.

Guests parking in any car park within the city do so at their own risk. Clayton Hotel Bristol City does not accept any responsibility.

Click here to see detailed specific directions from the Airport to the Hotel.

There is also a bus service is available for transport from Bristol International airport. Bristol Airport Flyer runs 7 days per week, every 20 minutes. The nearest stop to the hotel is C1 Rupert Street & C2 Anchor Road. The hotel is located 600yards from the main street.  

As of 28th November 2022, Bristol will become a Clean Air Zone. Clayton Hotel Bristol City falls within this zone. If you are travelling to us by car please make sure you visit this website.

Our hotel entrance does have steps into the main lobby so may not be suitable for all guests. Our accessible entrance is to the right-hand side of the hotel down St John’s Street, just at the end of our restaurant windows. We have an intercom which you can ring to gain entry 24/7. Please contact us directly on 0117 345 9401 if you have any specific requirements. This entrance can also be used for pushchairs and larger items of luggage.

Check-in time is from 15:00. If you do arrive earlier, we will try our best to get a room for you as soon as possible.

Check-out time is 11:00 and later hotel check-out times are available (subject to availability) at an extra cost.

We are happy to look after your luggage in a safe and secure storeroom at no extra cost.

Our Clayton Vitality breakfast is served in the Everards restaurant daily. Opening hours are weekdays 6.30am-10am and weekends & bank holidays 7am-11am.

Grab and go options are also available during these times, please arrange with reception on check-in or contact our reservations team prior to arrival on res.bristolcity@claytonhotels.com.

We can happily store luggage for you on the day of your arrival or the day of your departure while you explore the city. Unfortunately, we can not store luggage before your day of arrival or past your day of departure.
If you have packages being delivered please advise us so we can store these. Packages can be excepted the day before your arrival at the hotel. Clayton Hotel Bristol City can not accept responsibility for packages being delivered and can not offer long-term storage.

We have 24-hour in-room dining options available for collection. You can access the menu by scanning your guest services QR code in your room.

Our hotel has a fitness suite is available for all residents. It has a range of equipment including free weights, multi-gym, treadmill, cross-trainer, recumbent bike & upright cycle. We do not have swimming pool facilities.

We only allow service dogs into the hotel.

We would recommend booking a table for dinner as Everards can get busy on evenings and weekends. We serve dinner from 5.00pm daily, contact reception to make a booking whilst inhouse or email info@claytonhotelbristolcity.com

You do not have to be a resident to use Everards’s restaurant & Bar. For full details on our food and beverage please visit our dining section.

Yes, all of our rooms have hairdryers. For full details on room amenities please visit our rooms section.

Yes, Clayton Hotel Bristol City is wheelchair accessible and we also have wheelchair accessible rooms available. Please click here for more details.

Clayton Hotel Bristol City has Free, high-speed WiFi is available throughout the hotel.

The rooms do not have alarm clocks; however, a wake-up call can be arranged when you check-in.

There is no booking fee when booking here on our official website.

Clayton Hotel Bristol City offers 6 meeting rooms, each one has natural daylight and complimentary Wi-Fi. The rooms are ideally suited to off-site meetings for conference delegates. Click here for more information.