Frequently Asked Questions

When can I check in?

You can check-in from 3.00pm onwards on the day of arrival. If you arrive earlier than this, you can store luggage in our complimentary luggage room.

What time do I need to check out?

Check-out time is before 11.00am. You can leave your luggage for the day with us in the luggage storage free of charge.

Can I store my luggage?

If you arrive at Clayton Hotel City of London early or leaving London later in the day, we will store your luggage free of charge.

Is car parking available?

We do not have parking on-site however, there are a lot of options nearby. Click here for some options for parking when staying at Clayton Hotel City of London.

Where is Clayton Hotel City of London located?

The hotel is located in the City of London, with a 1-minute walk from Aldgate East Station exit 1, 10-minutes’ walk from Liverpool Street station and close to some of London’s iconic landmarks such as The Gherkin, Tower Bridge, Old Spitalfields Market, Brick Lane and Whitechapel Gallery. The hotel address is 10 New Drum Street, E1 7AT, London.

Where is the nearest public transport station?

Aldgate East Station exit 1 is 1min away from the Clayton Hotel City of London. Liverpool Street Station is located 10 mins walk from the hotel. London City Airport can be reached by car in 21 minutes or alternatively on the tube via Aldgate East St in 30 minutes.

What time is breakfast served?

From Monday until Friday breakfast is served 6.30am – 10.00am. On weekends and bank holidays, breakfast is served 7.00am – 11.00am.

How to secure the lowest accommodation rate?

Direct bookings made through Clayton Hotel City of London website guarantee the lowest possible rates. Want to save a little extra? Join our Click on Clayton group today to save 10% per room per night.

What room types are available at Clayton Hotel City of London?

The hotel offers Deluxe, Executive, Accessible, Family, Junior Suites, Master Suits and Presidential Suite room types.

Do you have hair dryers in the rooms?

Our rooms have complimentary hairdryers, toiletries, iron and ironing board, tea and coffee making facilities. If there is something you can’t find, please call reception.

How can I confirm the reservation?

If you need to check your booking details, please contact our reservations department on +44 203 687 2777.

Are there meeting rooms or conference facilities?

The hotel doesn’t have private meeting rooms or conference facilities. Should you wish to book a meeting or event space we can offer our Globe Bar. This has a capacity of 80 standing and 50 theatre style, it is equipped with HD TV screen, flipchart, stationery and coffee station, ideal for a team catch up or informal meeting. Private meetings of up to 8 attendees can also be held in our Presidential Suite. For private dinners and social gatherings, Grill Bar and Restaurant is the perfect choice, hosting up to 100 guests for dinner and dance. Learn more.

Does Clayton Hotel City of London have a gym?

Yes, the onsite gym is located on the lower ground level of the hotel and is available to all our in-house guests 24 hours a day. The air-conditioned gym features state of the art equipment, a free weights area, resistance equipment, cardiovascular machines, and a dedicated area for stretching. Complimentary towels and bottled water are also available.

Does Clayton Hotel City of London have a pool?

The hotel does not have a pool but we will be happy to assist you in finding pool facilities in the area or around the city.


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