1. Welcome

Welcome to Clayton Hotel Ballsbridge. 

Clayton Hotel Ballsbridge is committed to ensuring that all visitors and guests have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the hotel. 

To understand the types of rooms and facilities that are available at this venue, please see below. If we have not covered your access needs in this document, please contact us on +353 (0)1 668 111 or email: info.ballsbridge@claytonhotels.com and we will discuss your needs and will be delighted to offer our assistance where we can.

2. Contact Information 

If you require assistance, please telephone: +353 (0)1 668 111 or email: info.ballsbridge@claytonhotels.com 

3. Arrival & Location 

Full address: Clayton Hotel Ballsbridge, Merrion Road, Ballsbridge, Dublin 4. 

Eircode (Postcode): D04 P3C3 

Public Transport 

The nearest bus stop is located approximately 200 metres from the main entrance of the hotel. 

The route from the bus stop to the hotel entrance is step-free. 

Bus Services 

The following bus stops are located outside the hotel: 

• Northbound: Stop 483, British Embassy, Ballsbridge
• Southbound: Stop 418, British Embassy, Ballsbridge
• These stops are served by the following routes:
  • 4
  • 7
  • 7A
  • 27X
  • Aircoach (Airport Bus)

The S2 route (Irishtown to Heuston Station) also serves the Ballsbridge area: 

• Stop 2800 towards Irishtown
• Stop 2808 towards Heuston Station 

Both S2 bus stops are located approximately 230 metres from the hotel entrance. 

For up-to-date route, timetable and accessibility information, please visit the Dublin Bus and Aircoach websites.

Rail (DART) 

Clayton Hotel Ballsbridge is approximately a five-minute walk (400 meters) from Sandymount DART Station.

Walking directions from Sandymount Station: 

• Head south along Sandymount Avenue towards Merrion Road
• The hotel is located directly opposite, on the corner of Merrion Road and Simmonscourt Road For train times, tickets and accessibility information, please visit the Irish Rail website. 

Taxis 

We can arrange taxis for guests on request. Taxis can also be pre-booked in advance of arrival. 

Wheelchair-accessible taxis can be requested — please let us know your requirements before arrival so we can make the appropriate arrangements. 

Parking 

We offer both ground-level and underground parking at the hotel. From the underground parking area: 

• Step-free access brings you to the bar/restaurant lobby at ground level
• The lift to Reception is located adjacent to this point
• Stairs are also available as an alternative route 

If you would like assistance on arrival, please contact Reception.

4. Entrance & Reception

Designated accessible parking 

Designated accessible parking bays are available within 50 metres of the main entrance or an alternative step -free entrance if applicable. 

Step-free route with firm surface from car park to entrance 

There is a step -free route with a firm surface from the parking to the main entrance or an alternative step -free entrance 

Step-free entrance 

There is step -free access at the main entrance or an alternative entrance. This may be via a ramp or lift. An automatic door is available at the main entrance.

5. Accessible Public Toilets

We provide two independent, stand-alone wheelchair-accessible toilets within our public areas. One is located on the ground floor in the main lobby area and is accessed via a single door; the other is situated on the sub-ground floor within the bar and restaurant area and is accessed through two doors in a series. Both facilities are clearly signposted and have door widths of 90cm with lever handles. The toilet seat height in both rooms is 49cm and the sink height is 72cm. In the ground floor lobby accessible toilet, the widest internal space measures 91cm.

6. Accessible Bedrooms

Wheelchair and reduced Mobility Accessible Bedrooms 

There are 14 wheelchair- accessible bedroom to accommodate wheelchair users and others with mobility impairments. This has as a minimum: 

• Step-free access
• Door with of 85cm
• An internal circulation space of minimum 150cm x 150cm
• An emergency assistance alarm
• The bed height is 52 cm.
• The space underneath the bed (from floor to bed base) is 17cm.

Fridge in bedroom 

A fridge is available in all executive rooms for storing food, drinks, or medication. Guests in other room types can request a fridge to be provided. In addition, a dedicated fridge is available behind reception for storing medications if required. 

Furniture rearranged in bedroom on request 

To create additional space, furniture can be rearranged on request. Please email ahead of time to enquire.

7. Accessible Bathrooms / En‑Suites

Ground floor bedroom with en-suite bathroom 

All bedrooms in the hotel have en-suite bathrooms. Accessible bedrooms are located on the ground floor and on the sixth floor, with lift access available to the upper floor to ensure step-free access. These accessible rooms feature fully accessible wet-room style bathrooms designed for ease of use by wheelchair users and guests with additional mobility needs. There is a fixed shower seat.

8. Dining & Social Spaces

Step -free access to all or most areas 

There is step-free access throughout almost all areas of the hotel. Guests can access all main public areas, including reception, the lobby, accessible toilets, and the bar and restaurant, without encountering steps. Lift access is available to reach different floor levels, ensuring convenient movement throughout the building. The only area that is not step-free is the Ailesbury Meeting Room, which is located in an older part of the building and is accessed via steps.

Stairs 

The stairs include high contrast edges, handrails, and tactile paving at the top and bottom. An evacuation chair is also available in case of emergency. 

Wheelchair -accessible food and beverage outlet 

There is at least one wheelchair-accessible food and beverage outlet on site. The hotel’s bar and restaurant are wheelchair accessible, with step-free access and lift access available from other levels of the building. The layout provides sufficient space for wheelchair users to move between tables and access service areas. 

Table service as standard or on request 

Table service is available within the hotel. Breakfast is served buffet-style; however, assistance and table service can be provided on request for guests with accessibility requirements. In the bar and restaurant, food is provided by table service as standard. During busy periods in the bar, guests may be required to order at the bar for beverages; however, table service can be provided on request for guests with accessibility needs. 

Dietary requirements 

We endeavour to cater for guests with food allergies and specific dietary requirements, including gluten-free, lactose-free, vegan, and other needs. As our kitchen is an open environment, we cannot guarantee complete absence of cross-contamination. Detailed menu and allergy information is available and can be requested by email in advance. Our chefs are happy to speak directly with guests to discuss their requirements, and we recommend informing your server of any allergies or dietary needs when ordering.

Large -print information on - site We have the following information in large print: 

• Menus
• Safety information

Outdoor area 

We have a front lawn and garden area available for guest use. This area is located on hotel grounds and is bordered by fencing and hedging; however, it is not fully enclosed, and members of the public may access the area from the street

9. Assistance Dogs

Guide dogs are welcome.

10. Safety & Staff Training

Assistance available 24 hours There is 24 -hour guest assistance available

Emergency evacuation plan for guests with disabilities or access requirements 

Personal or General Emergency Evacuation Plans are in place for guests with disabilities. Please contact the hotel ahead of your visit for more information. 

Free familiarisation visits 

Free familiarisation visits are available. Guests are welcome to arrange a visit ahead of booking or visiting to familiarise themselves or others with the venue at no additional cost. Please email the hotel to arrange. 

Emergency alarm with vibrating pillow pad 

A vibrating pillow pad alarm to alert deaf & hard of hearing guests in an emergency is available on request.

Emergency and Medical Information

We have first-aid responder trained staff on duty at all times. In the event of an emergency please call 999 or 112. We have a defibrillator on site. If you or someone you are with feels unwell during their stay please contact the reception team who can assist. 

Hospital 

• St. Vincent’s University Hospital, Elm Park, Dublin 4, D04 T6F4
• General enquiries: (01) 221 4000
• Emergency Department: (01) 221 4358
• Patient accounts: (01) 221 4365 

GP Surgery

• Ballsbridge Medical Centre, 66 Merrion Road, Dublin, D04 N1W5
• Phone: 01 660 0236 

Pharmacy 

• Life Pharmacy, 4 Merrion Rd, Dublin 4, D04 R7X2
• 01 668 3287

11. Date Produced & Last Updated

We are constantly reviewing and improving our customer experience, and any changes will be reflected in our Access Welcome Guide. We welcome your feedback! 

If you have any questions or suggestions about accessibility at Clayton Hotel Ballsbridge please contact us at info.ballsbridge@claytonhotels.com or call us at +353 (0)1 668 111 

This Access Welcome Guide was produced on 02/03/2026 and last updated on 02/03/2026.