Accessibility Guide
1. Welcome
Our dedicated team are trained in customer service, and we have an Accessibility Champion in the hotel to ensure we are welcoming and accessible to a wide range of visitors. We have put this guide together to help you plan your stay and ensure it caters to your needs. If there’s anything we can do to support your visit in advance or
during your stay please let us know we’re here to help.
2. Contact Information
Hotel: Clayton Hotel Silver Springs, Tivoli, Cork, Ireland, d23e244
Telephone: +353 (0)21 4507533
3. Arrival & Location
By Car: The hotel is located near the N8 (Lower Glanmire Road) with clear signage for Silver Springs. Follow signs for Tivoli/Lower Glanmire Road and the hotel entrance.
By Taxi: Step-free accessible taxis can be requested via Reception. We recommend booking in advance during peak times
By Train: Kent Station (Cork): Approximately 10–15 minutes by car/taxi. Step-free access and assistance available via Iarnród Éireann (advance notice recommended).
By Bus: Local bus services operate along Lower Glanmire Road with stops within walking distance of the hotel. Please ask Reception for the latest routes and timetables.
From Cork Airport: Approx. 15–20 minutes by car/taxi depending on traffic. Airport has step-free access and assistance desks (prebooking recommended).
Drop-Off: A step-free drop-off point is available close to the main entrance.
Assistance on Arrival: If you would like support from your vehicle or drop-off point, call Reception before arrival and we’ll meet you outside
4. Entrance & Reception
- Automatic or assisted entrance doors at main entrance.
- Accessible reception counter (lowered section) right hand side of desk
- Pre-Arrival: This guide available in PDF; large-print on request.
- Check-In: Seated check-in available on request.
- Accessible bays located nearest the main entrance with crossfalls kept to a minimum.
- Drop-off zone at entrance for step-free access.
- Surface: Firm, level or gently sloped pathways from bays to entrance.
- Width/Clearances: Bays sized to accommodate side or rear ramp deployment (please advise if you need extra space).
- Valet/Assistance: Luggage assistance available on request.
- Entrance: Level access with automatic/assisted doors.
- Corridors: Minimum clear widths for wheelchair passage; thresholds kept flush where possible
5. Lift Access
Lifts serving all public floors with:
- Tactile/raised buttons
- Visual floor indicators
- Audible announcements
- Call buttons at accessible height.
6. Accessible Public Toilets
Accessible public restrooms with turning space, grab rails, and emergency pull cords.
Public Restrooms: At lobby and restaurant level; accessible cubicles include transfer space, drop-down & fixed rails, raised WC, and emergency pull cords reaching the floor.
7. Accessible Bedrooms
- Number of Accessible Rooms: 2. Location: Close to exit to a separate entrance from the 3rd floor
- Bedroom Features: Suitable for wheelchair users. Space beside bed for lateral transfer
- Accessible Bedroom – space for side transfer and lowered fittings
- Guest Assistance: 24/7 Reception. In-room assistance devices (e.g., vibrating pillow alarm) available with advance notice.
- Medical Storage: Mini-fridges for medication on request; safe disposal for sharps available.
- Route: Step-free access via lift to bedrooms.
- Doors: Levers or easy-grip handles; peepholes at standard and reduced height (in select rooms).
- Controls: Thermostats, switches, and sockets positioned at reachable heights in accessible rooms.
- Flooring: Low-pile carpet or smooth flooring to reduce drag.
- Lighting: Multiple lighting points; bedside controls.
- Storage: Wardrobes
8. Accessible Bathrooms / En‑Suites
Number of Accessible Rooms: 2 • Location: Close to exit to a separate entrance from the 3rd floor
Bathroom Features:
- Roll-in shower (zero/low threshold) with nonslip floor
- Fold-down shower seat and adjustable handheld shower
- Grab rails: vertical & horizontal at shower and WC
- Raised WC with drop-down support rail on transfer side
- Clear under-sink space for seated use
- Emergency pull cord reaching the floor
- Bathroom: Step-free showers and grab rails in fully accessible rooms.
- Bathrooms (standard rooms): step-in showers or bath in standard rooms non-slip mats available
9. Dining & Social Spaces
- Wayfinding & Signage: Clear, high-contrast directional signage to key facilities.
- Lighting: Even, bright lighting in lobbies, corridors, and entrances.
- Seating: Rest points with armchairs in lobby and long corridors
- Allergies & Dietary Needs: Restaurant and bar can cater to common dietary requirements such as vegetarian, vegan, gluten-free, dairyfree options; allergen matrix available, cross-contamination guidance available.
- Access: Step-free routes to restaurant, breakfast area, lounge, and bar.
- Meeting & Event Spaces: Step-free or ramped access
- Seating: Mix of table heights; armless chairs available; space for wheelchairs and mobility aids.
- Menus: Large-print menus available; staff can read menu aloud; allergen information on request.
- Service: Table service available; queue assistance on request.
- Acoustics/Lighting: Quieter seating areas available; lighting can be adjusted on request where possible.
10. Assistance Dogs
Service Animals: Fully welcomed; water bowls provided on request
11. Safety & Staff Training
- Accessibility Champion and trained team members available to assist.
- Emergency: PEEPs (Personal Emergency Evacuation Plans) available. If you would like a PEEP, please tell Reception at or before check-in so we can note your preferred assistance and evacuation route
- Pillow alarms also available on request
- Fire evacuation chair available in the event of the emergency
- Communication: Staff trained to communicate clearly and patiently; pen & paper available.
- Emergency Procedures: Visual and audible alarms; staff trained to support guests with reduced mobility or sensory needs.
- Hotel Emergency: Dial 0 from your room for Reception/Manager on Duty.
- National Emergency (Ireland): Dial 112 or 999 for Ambulance, Fire, or Gardaí.
- Nearest Pharmacy: Reception can advise current opening hours and nearest late-night pharmacy.
- Nearest GP/Walk-in: Reception can provide directions and contact details.
- Hospitals: Cork University Hospital (CUH) – Emergency Department, and Mercy University Hospital – Emergency Department
12. Sensory Story
13. Date Produced & Last Updated
Date Produced: February 2026
Last Updated: February 2026