Frequently Asked Questions

If you register on our website to become a member you will save €10/£10 off every room, every night in any Clayton Hotel in Ireland, the UK, Germany and the Netherlands. Please note, selected sale and promotional rates are excluded from the discount.

Yes, we can accept a delivery for you. Please ensure the name your room is booked under, and arrival date are clearly marked on the package. The hotel takes no responsibility for any items delivered.

To unsubscribe from emails, simply click/tap on the link titled unsubscribe and you will be removed from further email marketing. The link is located at the bottom of all email correspondence.

All our current vacancies can be found by visiting

All of our leisure facilities are for members and guests only, unfortunately we do not offer a pay-as-you-go service.

We can store luggage for you prior to check in if your room is not ready. We can also store luggage for a few hours on your departure day.

We do not offer long-term luggage storage. All luggage must be collected on the same day.

All major credit and debit cards are accepted – Visa, Mastercard, Amex, Diners. Cash or Gift Voucher payments are accepted at the Hotel.

Yes, we take one for all vouchers in most of our Irish hotels.

Yes, they can but please note that currency conversion will occur when payment is made.

Depending on the terms of the rate booked, credit card details are primarily used as a reservation guarantee. If you have booked an Advance Purchase rate payment will be taken at the time of booking. This is non-refundable in the event of a cancellation.

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.
Should you choose to pay cash or a different card at the hotel, funds will be released to your preauthorised card within 5 –10 working days, depending on your banks policy.

We require a valid credit or debit card to secure all bookings. You cannot guarantee a booking with a gift card, it can be redeemed at the hotel once you check-in.

Cots and cribs can be requested directly with the hotel you are staying in.

Unfortunately, none of our hotels are pet-friendly.

We are happy to add this request to your reservation however we cannot guarantee this request as it is depending on the availability at the hotel upon arrival.

There is a step-by-step guide on our page linked here :


If you have any feedback send it to us at

If you have a query regarding your reservation contact our central reservation team:
Within the Republic of Ireland call 0818 655 855
Outside the Republic of Ireland call +353 57 869 5946