Frequently Asked Questions

Welcome to the Clayton Hotels FAQ page, where we’ve compiled a list of frequently asked questions to help make your stay with us as smooth and enjoyable as possible.

How do I sign up to Click on Clayton?

If you register on our website to become a member you will save €10/£10 per room per night in any Clayton Hotel in Ireland, the UK and Germany. Please Note, Selected sale and promotional rates are excluded from the discount.

What type of Adapters do I need when coming to Ireland/United Kingdom?

For Ireland the associated plug type is G, which is the plug that has three rectangular pins in a triangular pattern. Ireland operates on a 230V supply voltage and 50Hz.

Can I get a delivery to my hotel?

Yes, we can accept a delivery for you. Please ensure the name your room is booked under, and arrival date are clearly marked on the package. The hotel takes no responsibility for any items delivered.

How do I unsubscribe from emails?

To unsubscribe from emails, simply click/tap on the link titled unsubscribe and you will be removed from further email marketing. The link is located at the bottom of all email correspondence.

Where can I apply for a Job?

All our current vacancies can be found by visiting

Can I pay as I go for your Leisure centres?

All of our leisure facilities are for members and guests only, we do not offer a pay as you go service.

Do you provide luggage storage at your hotels?

We can store luggage for you prior to check in if your room is not ready. We can also store luggage for a few hours on your departure day.

Can you store my luggage long-term?

We do not offer long term luggage storage. All luggage must be collected on the same day.

Which payment methods do you accept?

All major credit and debit cards are accepted – Visa, Mastercard, Amex, Diners. Cash or Gift Voucher payments are accepted at the Hotel.

Do you take the one for all vouchers?

Yes, we take one for all vouchers in most of our hotels.

I’ve bought a gift voucher in £ can it be used in Ireland?

Yes, they can but please note that currency conversion will occur when payment is made.

Is payment taken straight away from my card?

Depending on the terms of the rate booked, credit card details are primarily used as a reservation guarantee. If you have booked an Advance Purchase rate payment will be taken at the time of booking. This is non-refundable in the event of a cancellation.

What is Pre-Authorisation on my card?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.
Should you choose to pay cash or a different card at the hotel, funds will be released to your preauthorised card within 5 –10 working days, depending on your banks policy.

Can I use a Gift card for security on my reservation instead of my Debit/Credit card?

We require a valid credit or debit card to secure all bookings. You cannot guarantee a booking with a gift card, it can be redeemed at the hotel once you check in.

Are cots available?

Cots and cribs can be requested directly with the Hotel you are staying in.

Are any of your Hotels Pet Friendly?

Unfortunately, none of our hotels are pet friendly.

Can I check in early?

We are happy to add this request to your reservation however we cannot guarantee this request as it is depending on the availability at the hotel upon arrival.

How do I Check In and Out online?

There is a step by step guide on our page linked here :

How can I get in contact with Clayton Hotels?

If you have any feedback send it to us at

If you have an query’s regarding your reservation contact our central reservation team:
Within the Republic of Ireland call 0818 885 885
Outside the Republic of Ireland call +353 57 869 5946

Clayton Hotels by Location

clayton hotel ballsbridge

Clayton Hotel Ballsbridge

In the heart of Dublin 4 with excellent transport links.

clayton hotel belfast

Clayton Hotel Belfast

City centre hotel with restaurant, bar, gym and parking.

clayton hotel birmingham

Clayton Hotel Birmingham

Stylish, modern city centre hotel.

Clayton Hotel Bristol City

4-star city centre hotel.

clayton hotel burlington road

Clayton Hotel Burlington Road

Just 30 min from the Airport and a stone’s throw from St Stephens Green and Trinity College Dublin.

Rooms at Clayton Hotel Cambridge

Clayton Hotel Cambridge

Ideally located right next to Cambridge Railway Station. London’s Stansted Airport is only a 20-minute train ride away.

clayton hotel cardiff

Clayton Hotel Cardiff

Largest hotel in Cardiff city centre with well-appointed, air-conditioned rooms.

clayton hotel cardiff lane

Clayton Hotel Cardiff Lane

Next to Bord Gais Energy Theatre in Dublin’s docklands.

Clayton Hotel Charlemont

On the banks of the Grand Canal, 20-minute stroll from St Stephens Green.

clayton hotel chiswick

Clayton Hotel Chiswick

Ideally situated in West London, 20 minutes from Heathrow Airport and with easy access to central London.

clayton hotel city of london

Clayton Hotel City of London

Perfectly located for the city’s financial district and many of London’s most iconic landmarks.

clayton hotel cork city

Clayton Hotel Cork City

Cork’s premier 4-star hotel overlooking the River Lee and facing the inspired architecture of City Hall.

clayton hotel dublin airport

Clayton Hotel Dublin Airport

Offering 24-hour shuttle bus direct to Dublin Airport terminals 1 and 2 every 20 minutes.

Clayton Hotel Amsterdam American

Clayton Hotel Düsseldorf

clayton hotel galway

Clayton Hotel Galway

Contemporary style coupled with a warm and friendly welcome.

Clayton Hotel Glasgow City

Brand new 4-star hotel in Glasgow City Centre

clayton hotel leeds

Clayton Hotel Leeds

Minutes’ walk from heart of Leeds city centre and easily accessible to the M1/M62, Leeds Bradford Airport and Leeds Station.

clayton hotel leopardstown

Clayton Hotel Leopardstown

Effortlessly accessible from all parts of the country, Dublin Airport and city centre.

Clayton Hotel Liffey Valley

Located at M50/M4 intersection hotel is easily accessible by public transport to city centre and Dublin Airport.

clayton hotel limerick

Clayton Hotel Limerick

Ireland’s tallest hotel, superbly located overlooking Limerick’s famous River Shannon.

Clayton Hotel London Wall

Clayton Hotel London Wall
7-9 Copthall Ave

clayton hotel manchester airport

Clayton Hotel Manchester Airport

Opposite Terminals 1 and 3 with complimentary 24-hour shuttle bus.

Clayton Hotel Manchester City Centre

Brand new 4-star hotel in the heart of Manchester city centre.

clayton hotel silver springs

Clayton Hotel Silver Springs

One of the finest hotels in Cork set in sylvan terraced grounds just outside the city centre.

clayton whites hotel

Clayton Whites Hotel

In the very heart of historic Wexford town.

clayton hotel sligo

Clayton Hotel Sligo

Set on beautiful grounds overlooked by the spectacular Benbulben Mountain.

the gibson hotel in dublin

the gibson hotel

Adjacent to 3Arena in Point Square, opposite Luas stop.


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